Author Archives: Kathy Selker

Kathy Selker
I’m Kathy Selker. My work as CEO of Northlich, a Cincinnati-based healthcare marketing agency, has taught me a great deal about how hospitals and health systems can best connect with women to make the most positive impact in their lives.

How Hospital Marketers Can Anticipate Women’s Questions

How Hospital and Healthcare Marketers Can Anticipate Women's Questions

Answering common concerns can drive volume and preference.

When a market goes through the kind of wild swings we’ve seen in the healthcare industry over the past decade, it can be hard for marketers to predict the ways consumers will balance their needs against their means to meet those needs. Particularly in healthcare, where costs are spiraling while incomes remain flat, marketers are struggling to know how they can reach their mostly female targets in an effective way.

Fortunately, there are a few constants healthcare marketers can depend on.

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Getting Them in the Door: Marketing Healthcare to Millennial Women

A generational shift in how patients view primary care providers is causing industry upheaval.

A recent story in the Washington Post reported on a healthcare trend that has primary care practitioners concerned: Millennials are increasingly turning away from primary care and toward options that provide more convenience and price transparency.

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Opportunities to Market Hospitals to Women With Chronic Conditions

A new billing code could help hospitals promote the use of wearables to improve lives for patients with chronic conditions.

Chronic disease is a critical and growing problem for Americans. While women and men experience conditions at different rates, women tend to be affected earlier in life, and thus need care longer. According to the CDC, nearly half of Americans have a chronic disease, and per a March 2018 study in the International Journal of Environmental Research and Public Health, the number is growing.

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10 Tips for Marketing Healthcare to Women

This article originally appeared on Medium.com for the American Marketing Association.

There are many misconceptions around how to best market hospitals and healthcare services to women: Use pink or don’t? Do gendered messages have stronger appeal? Is it okay to skip focus-group testing? Here are 10 tips for crafting more effective healthcare messaging for women.

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Women, Gaslighting and the Power of Respect in Hospital Marketing

How a cultural shift is affecting the healthcare industry

This article previously appeared on Forbes.

Sexism comes in many forms and has profound and lasting consequences, but it’s particularly galling when it happens in a place meant for healing. Because of recent headline stories in publications such as VogueThe Atlantic and The New York Times, as well as documentaries on Netflix and highlights in podcasts, women who have been dismissed or gaslighted by their doctors now know they have strength in numbers. And they’re demanding change.

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Digital Relationship Marketing for Hospitals

Three strategies for continuing the consumer journey after discharge

Every hospital’s duty is to help patients get better so they can go home and, hopefully, never come back. But that doesn’t mean the relationship between hospital and patient has to end at discharge. Hospitals must communicate frequently with their former patients and those patients’ loved ones in order to grow and maintain strong relationships.

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Earning Early Loyalty With Hospital Marketing

Satisfying multiple dimensions of customer need is key to long-term loyalty.

This article originally appeared on MediaPost.

A few strategies in healthcare marketing can cross industries and help every marketer. Here’s one example of how a specific healthcare marketing challenge — connecting with women who suffer from chronic disease — can offer strategies that apply across industries.

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Hospital Marketing on TV Hinges on Emotion

This article was previously published on Forbes.

Marketing to women still has a long way to go, including for hospitals, with two-thirds of women stating that they feel misunderstood by healthcare marketers. With a global value of over $6.5 trillion, the healthcare market offers a bevy of opportunity to hospitals and other healthcare organizations that show they consider women’s perspectives and experiences important.

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Using Hospital Marketing to Empower Female Caregivers

Five key areas to emphasize

It’s estimated that 66 percent of caregivers are female, middle-aged and working outside of the home. The duty of being a caregiver, whether after a single outpatient procedure or for someone with a chronic condition, is stressful and arduous when combined with an already full work and home life. Fortunately, hospitals can market themselves not only as providers of great medical care, but as a source of guidance and support to empower women to make the right decisions for their family.

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How to Utilize Brand Ambassadors in Your Hospital Marketing

Use social proof and word-of-mouth to boost your brand’s credibility with women.

We believe what our friends say. According to a report by Nielsen, recommendations from friends are the most trustworthy form of advertising. And women are more likely than men to trust word-of-mouth, with 72 percent reporting that they’ve made a purchase based on a friend’s recommendation.

What does this mean for hospital marketers? Cultivating a strong foundation of brand ambassadors, or women who are loyal to and willing to speak out positively about your brand, will strengthen your hospital’s brand and make it attractive to new customers. Here’s how.

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